At Boondrift, we want you to love what shows up at your doorstep. Because all of our apparel is made to order specifically for you, we handle returns, refunds, and cancellations a little differently than traditional retail stores.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, we’ll make it right.
Please contact us within 14 days of delivery at support@boondrift.com and include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Once reviewed, approved claims may be resolved through a replacement item, refund, or store credit at Boondrift’s discretion, depending on the nature of the issue.
Sizing & Change-of-Mind Returns
Because each item is printed specifically for your order, we’re unable to accept returns or exchanges for the following reasons:
- Incorrect sizing selections
- Buyer’s remorse
- Personal color preferences
- Minor variations in color, print placement, or garment appearance
- Mistaken item selection
Please review sizing charts carefully before placing your order. If you ever have questions before ordering, feel free to reach out and we’ll do our best to help.
Order Cancellations
Because each item is made to order, orders may only be canceled before production begins. Once an order has entered production, it cannot be canceled, modified, or changed.
Product Images and Color & Print Variations
Slight variations in color, print size, and print placement can naturally occur due to differences in garment sizes, production methods, screen settings, and fabric characteristics. Minor variations are considered normal and are not considered defects.
Product images are intended to provide an accurate representation of the design. Due to differences in garment sizes, production methods, and screen settings, slight variations in color, print size, and placement may occur.
Lost Packages
If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date and we’ll work with our production partners to help resolve the issue.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.
Shipping Availability
Boondrift currently ships only to customers in North America (United States, Canada, and Mexico). This is done to ensure we provide excellent service to our local buying region while being able to serve their needs efficiently and thoroughly.
Questions?
If you have any questions about your order, don’t hesitate to reach out at support@boondrift.com. We’re a small family-run brand and genuinely appreciate your support.